Refund & Cancellation Policy

Refund & Cancellation Policy

Effective Date: April 22, 2025

Last Updated: May 16, 2025

At Susquehanna AI Inc., we aim to provide exceptional value and service through our AI-driven platform. Please review our cancellation and refund policy below.

1. Subscriptions & Billing

All paid plans are billed in advance on a recurring basis (monthly or annually) depending on your selection at the time of purchase.

2. Free Trials

Some plans may begin with a free trial period. You will not be charged until the trial period ends. You may cancel anytime during the trial to avoid charges.

3. Cancellations

You may cancel your subscription at any time through your account dashboard or by contacting us directly. Cancellations will take effect at the end of the current billing cycle. You will retain access to your plan features until that period ends.

4. Refund Policy

All sales are final. We do not offer refunds for partial use, unused time, or accidental purchases. In rare cases involving billing errors or extenuating circumstances, refund requests will be reviewed on a case-by-case basis.

5. Contact for Cancellations or Billing Inquiries

If you have questions about your subscription or need assistance canceling your plan, contact us:

Susquehanna AI Inc.

307 Hellam Street, #121

Wrightsville, PA 17368

Phone: 717-864-5089